Technical Assistance for Professional Coffee Machines

Please refer to the attached document for the complete descaling instructions.

The machine indicates that descaling is required when all coffee buttons flash red sequentially in a circular pattern.

Descaling should be performed every six months or whenever the descaling indicator appears, whichever comes first. If bottled water or water from areas with high mineral content (hard water) is used, descaling is recommended every three months.

Check the screws securing the lever to the machine body and tighten them using a Torx T20 screwdriver. If the issue persists after tightening the screws, the machine should be sent to the service center for repair.

Before inserting a capsule, always check that it is not dented or damaged. After every few coffees, run a brewing cycle without a capsule by pressing one of the coffee buttons. This flushes the coffee outlet and removes any coffee residue.

If all the buttons remain solid red, the machine is unable to detect the water in the tank. Please ensure that:

• The water tank is filled above the minimum level.
• The water tank is correctly positioned, with the hooks properly engaged in the machine slots.

No. The machine must be connected directly to a wall power outlet and should not be used with a power strip.

User Manual

Please refer to the attached PDF for the complete descaling instructions.

No. The machine must be connected directly to a wall power outlet and should not be used with a power strip.

Please refer to the User Manual for detailed information regarding the orange indicator and its meaning.

User Manual

No. The machine must be connected directly to a wall power outlet and should not be used with a power strip.

The water tanks, capsule containers, and drip trays must always be kept clean and dry. Before inserting a capsule, check that it is not dented or damaged.

Please refer to the attached PDF for the complete descaling instructions.

No. The machine must be connected directly to a wall power outlet and should not be used with a power strip.

The water tanks, capsule containers, and drip trays must always be kept clean and dry.Before inserting a capsule into the machine, check that it is not dented or damaged.

Please refer to the attached document for the complete descaling instructions.

Please refer to the attached document for the complete milk system cleaning instructions.

Remove the water tank and clean it thoroughly, ensuring that there is no excess water or moisture on the tank and on the machine connection area where the tank is placed.

From the home screen, select a milk-based recipe that appears inactive/greyed out. A message will appear on the screen explaining the reason why the milk recipe cannot be prepared at that moment.

User manual

Yes. Please refer to the instructional video available here.

Please refer to the attached PDF for the complete daily cleaning instructions.

The machine requires milk at a temperature below 10°C to operate correctly. Please use milk that has been properly refrigerated and is taken directly from the refrigerator.

This is a scheduled maintenance reminder and does not affect the machine's operation. Please contact our Service Department at +30 210 671 1007 to arrange the required maintenance.

This message indicates that the machine is not receiving sufficient water pressure.Please ensure that the water supply is available. If water is available, switch the machine off using the red power button located underneath the machine, or unplug it from the power outlet for a few seconds before restarting it. If the error persists, please contact our Service Department at +30 210 671 1007.

User manual

Please refer to the attached PDF for the complete descaling instructions.

If the capsule gate remains closed, it is likely that more than one capsule has become jammed inside the machine. Restart the machine and remove the used capsule container. Then, carefully try to remove the jammed or damaged capsule.

If the coffee flow is slow or reduced, limescale has likely accumulated inside the machine. A descaling cycle is required to restore normal performance.

The machine should be descaled every six months or whenever the descaling indicator appears, whichever comes first. If bottled water or water from areas with high mineral content (hard water) is used, descaling is recommended every three months.

The cappuccinatore should be cleaned daily. Remove it, disassemble all of its individual components, and thoroughly clean them with warm water before reassembling.

Keep the water tanks, used capsule containers, and drip trays clean and dry at all times. Before inserting a capsule, check that it is not dented or damaged.
After every few coffees, run a brewing cycle without a capsule by pressing one of the coffee buttons. This helps flush the coffee outlet and remove any coffee residue.

No. The machine must be connected directly to a wall power outlet and should not be used with a power strip.

User manual.