Key Account Manager

SYNERGY S.A. is the exclusive distributor of Nespresso Professional in Greece.
Nespresso Professional provides tailored premium coffee solutions for the hospitality industry, food service businesses, and office environments.

Our innovative coffee systems enhance the experience of hotel and restaurant guests while improving workplace satisfaction and productivity.

We are looking for a Key Account Manager based in Athens to join our expanding sales team.

Key responsibilities

• Identify and develop new business opportunities.
• Expand the customer portfolio by planning and conducting customer meetings and presenting the company’s products and solutions.
• Recommend tailored coffee solutions that meet the specific needs of professional clients and manage commercial agreements throughout the sales cycle.
• Achieve agreed sales targets and business objectives.
• Monitor market trends, customer needs, and competitor activities.
• Actively contribute to the execution of the company’s commercial strategy and business growth initiatives.
• Build and maintain strong, long-term relationships with key accounts, ensuring high levels of customer satisfaction.
• Install, commission, and provide on-site training on Nespresso Professional coffee machines for new customers and whenever additional training or technical support is required.
• Monitor customer account balances, including machine installment plans and payment collections, ensuring timely follow-up and resolution of outstanding balances.

Candidate profile

• Bachelor’s degree in business administration, Marketing, Hospitality Management, Economics, or a related field.
• Minimum of 3 years of experience in B2B sales, preferably within the Ho.Re.Ca. sector.
• Strong knowledge of Microsoft Office applications; familiarity with Soft1 ERP will be considered an asset.
• Excellent command of the English language, both written and spoken.
• Valid driving license.
• Excellent communication, relationship-building, and customer-centric skills.
• Results-oriented, proactive, and adaptable.
• Ability to work both independently and collaboratively within a team.
• Strong willingness to learn, develop, and grow professionally.
• Military obligations fulfilled (for male candidates).
• Willingness to travel seasonally as required.

What we offer

• Competitive compensation package based on qualifications and experience.
• Company car and travel expenses.
• Business mobile phone and laptop.
• Private medical insurance.
• Continuous learning and professional development opportunities within a modern, collaborative, and friendly working environment.

SYNERGY S.A. is committed to a fair, merit-based recruitment and evaluation process. We provide equal employment opportunities to all applicants and ensure the confidentiality of every application.