Customer Service Representative
Χώρα:
Ελλάδα
Τοποθεσία:
Αττική
SYNERGY SA., the exclusive distributor of Nespresso Professional in Greece, is currently seeking for a Customer Relationship Call Centre Agent.
Main Responsibilities
- Manage inbound and outbound calls in a timely manner.
- Order management (receive, register and handle) in ERP system (Softone).
- Seize opportunities to upsell products when they arise.
- Keep customer records for client interactions and transactions.
- Collaboration with Company departments such as Invoice, Credit, Service and Warehouse to resolve any Client and/or delivery SLA issues.
- Close partnership with Sales Team.
- Be the front line of support for customers and help to ensure that customers are satisfied with products and services provided.
- Manage the process to open new customers and to keep updated its records in ERP.
- Conducting targeted sales/participating in outbound campaigns.
- Assist our customer base via live chat, email and social media.
Required Skills/ Qualifications
- High School Degree/from an accredited University
- Excellent knowledge of the Greek language & advanced typing skills.
- Advanced knowledge of the English language.
- Prior Contact Center experience
- Computer literacy
- Excellent communication and interpersonal skills
What we offer:
- A friendly working atmosphere
- Competitive remuneration package
- Career growth opportunities