Customer Service Representative

Χώρα: Ελλάδα Τοποθεσία: Αττική
Αποστολή Βιογραφικού

SYNERGY SA., the exclusive distributor of Nespresso Professional in Greece, is currently seeking for a Customer Relationship Call Centre Agent.

Main Responsibilities

  • Manage inbound and outbound calls in a timely manner.
  • Order management (receive, register and handle) in ERP system (Softone).
  • Seize opportunities to upsell products when they arise.
  • Keep customer records for client interactions and transactions.
  • Collaboration with Company departments such as Invoice, Credit, Service and Warehouse to resolve any Client and/or delivery SLA issues.
  • Close partnership with Sales Team.
  • Be the front line of support for customers and help to ensure that customers are satisfied with products and services provided.
  • Manage the process to open new customers and to keep updated its records in ERP.
  • Conducting targeted sales/participating in outbound campaigns.
  • Assist our customer base via live chat, email and social media. 

Required Skills/ Qualifications

  • High School Degree/from an accredited University
  • Excellent knowledge of the Greek language & advanced typing skills.
  • Advanced knowledge of the English language.
  • Prior Contact Center experience
  • Computer literacy
  • Excellent communication and interpersonal skills

What we offer:

  • A friendly working atmosphere
  • Competitive remuneration package
  • Career growth opportunities